If your audio or visual is not working, poor or lagging:
- Check that your computer/mobile device camera and/or microphone is on and working properly.
- Ensure your microphone is not on mute or disabled in the meeting space.
- Ensure your camera is not off or disabled in the meeting space.
- Adjust the lighting so the light source is in front of you.
- Check your internet connection. Inadequate Wi-Fi, low bandwidth or slow connections may be the culprit. Limit the number of devices or streaming services that are using the same internet connection as your computer or mobile device.
- Attempt to reload/refresh your web browser.
- Exit the meeting space and re-enter.
- If you have a pop-up blocker notification on your web browser, allow pop-ups for the meeting space.
Still having trouble? We’re here to help. Contact our Digital Support Team at 414-777-0900. Our hours are Monday through Friday, 7 a.m. to 5 p.m. and Saturdays, 7 a.m. to noon.