Froedtert & the Medical College of Wisconsin Digital Services Help Center

All Collections Scheduled Video Visits General Information How to prepare for my video visit?

How to prepare for my video visit?


If you are planning to use a mobile device for your visit:

  1. Download the Froedtert & MCW app by visiting froedtert.com/app.
  2. Download the Zoom Cloud Meetings app (optional) by visiting the Apple App Store or Google Play Store.
  3. Complete PreCheck-In. You can do this up to three days before your appointment by using the Froedtert & MCW app or by visiting my.froedtert.com and logging in to your account.
  4. Start your visit at your scheduled appointment time through the Froedtert & MCW app.

For more details about these steps, watch and learn: Prepare for your Virtual Visit – Mobile

If you are planning to use a desktop/laptop computer for your visit:

  1. Complete PreCheck-In. You can do this up to three days before your appointment by visiting my.froedtert.com and logging in to your account.
  2. Start your visit at your scheduled appointment time by visiting my.froedtert.com.
  3. For more details about these steps, watch and learn: Prepare for your Virtual Visit – Computer.

Need help?

Contact us: 414-777-0900
Monday through Friday, 8a.m.-5p.m. and Saturday 8a.m.-Noon.
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