If your audio or visual is not working, poor or lagging:

• Check that your computer/mobile device camera and/or microphone settings are turned on.
• Ensure your microphone is not on mute or disabled in the meeting/visit space.
• Ensure your camera is not off or disabled in the meeting/visit space.
• Adjust the lighting so the light source is in front of you, not behind you.
• Check your internet connection. Inadequate Wi-Fi, low bandwidth or slow connections may be the culprit. Limit the number of devices or streaming services that are using the same internet connection as your computer or mobile device.
• Attempt to reload/refresh your web browser.
• Exit the meeting/visit space and reenter.
• If you have a pop-up blocker notification on your web browser, allow pop-ups for the meeting/visit space.

Still having issues?

Zoom Troubleshooting:

• Video/Camera isn’t working
• Audio isn’t working
• There is an echo sound

Froedtert & MCW App/MyChart Account Troubleshooting

• Forgot Password
• Forgot Username