Froedtert & the Medical College of Wisconsin Digital Services Help Center

All Collections Virtual Visits with your Primary Care Provider and Specialist General Information What technology/app do I need to complete a virtual visit?

What technology/app do I need to complete a virtual visit?


For mobile devices

For all virtual visit types, you will need a smartphone or mobile device that has audio (microphone), video (camera), and text capability.

Download the Froedtert&MCW app on your smartphone or tablet!

Go the App Store/Play Store on the device you wish to use for the video visit.

  • Search for Froedtert&MCW
  • Click GET/INSTALL to download the app shown below.
  • Create a Froedtert&MCW account. This is different from your MyChart account.
  • On the home screen of the app, tap the MyChart tile and login to your account with your username and password.
  • After this set up, your accounts will always be linked. Going forward you will sign into the mobile app using your Froedtert&MCW account credentials.

For iOS devices

Get it on Apple Store

For Android devices

Get it on Google Play

For computer/PC/laptop devices

Your visit may open a web browser meeting space. The supported browsers are Safari, Chrome, and Firefox. One of these is required on your current computer, along with a camera, and microphone for your visit to be successful.

Still Have a Question?

We’re always here to help. Contact us: call 414-805-9100.
2020, Froedtert & Medical College of Wisconsin. Built by Inception Health Inc.